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1.9

The wife and I decided to get a new mattress set for Christmas, so after looking at the reviews of the Sleep Outfitter store in Bowling Green KY we went there to shop. Upon entries the store, we told the sales person specifically that my wife needed a firmer mattress due to back trouble and I needed a softer mattress due to shoulder issues.

Every mattress we tried out (8 or 9 for a minimum of 5 mins each) at the store we kept saying we needed to find something that could satisfy both of our needs. We settled on a Sterns & Foster model that was their top of the line. Out the door price was over $1900. The next week it was delivered at home.

After sleeping on it ONE NIGHT we both knew it wasn't the mattress we needed. I was awoken TWICE during the night with terrible shoulder joint pain. In the morning the whole upper back of my body was stiff and hurting - probably from enduring the pain all night. I had never had a mattress be so harsh on me - worse than sleeping on a *** sofa bed.

I felt as if the coil springs of the mattress had pierced both shoulder joints. So we read over their refund and exchange policy. To refund or exchange a mattress, you MUST sleep on it a minimum of 30 days and return it within 45 days. Also, if you want to exchange the mattress for another, it had to be in the original plastic wrapping.

Oh how odd. The delivery personnel with Sleep Outfitters removed the plastic covering while the mattress was STILL ON THE TRUCK OUT IN MY DRIVEWAY. So here is the situation. According to their document, you MUST sleep on it for at least 30 days before you return it, then bring it back yourself without it getting dirty.

Oh, you want to exchange it? $100 fee and it better be in the original plastic, un torn. You can get your original purchase price back, but they charge you a $150 fee. Also, the sale person said we were getting the box spring free, but the document said anything free would be charged full price.

So where do my wife go from here so we both get the mattress we need? Air Bed - specifically either Mattress Mill from Montana or Selectabed.com.

We weren't expecting to NOT be charged a fee because we were the one who chose the mattress. It is the gall to require a MINIMUM of 30 days sleeping on the mattress and the while deal about the plastic wrapping and fee for returns when YOU have to return it - they don't come and get it - which we find misleading and very unscrupulous to say the least.

Reason of review: Return, Exchange or Cancellation Policy.

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Lenette Ego

In Florida you are not allowed to sell used mattresses - I believe it goes for other states like New York also.

Guest

The reason they want to leave it in the plastic is because they sell used mattresses this is why bedbugs are so rampant in the United States again you never know the one you bought somebody might've slept on for 30 days and returned it so you may not of even gotten a new one

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