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6-6-16 paid for queen size firm Sealy Island Magic mattress & box springs

6-10-16 Sleep Outfitters delivered product, right away noticed the box springs was defective-too wide and too long on one side only, meaning it was not square. was told this sizing issue was industry standard and all of the floor models were the same-that I should accept a 1" differential on any given side.

6-14-16 requested box springs be replaced with one that fit the mattress.

6-20-16 1st replacement box springs delivered

Delivery guys noticed the mattress had already started to sink in the center and the replacement box springs fit no better than the last one. 10 days old and the mattress was failing. Sent email to store mgr asking her to come inspect. She declined, but offered to send new box springs,& new mattress.

6-26-16 delivered 2nd replacement box springs, & 1st replacement mattress. Same issue as before-box springs is out of square-1" to 11/2" wider at the foot of bed and on one side, also box springs did not fit squarely in the frame. Notified store mgr-she blamed it on my frame and said she would replace mattress & springs.

6-27-16 delivery of 3rd box springs and 2nd mattress, new frame

box springs does not fit squarely in their frame, and it is 1" to 11/2" wider at the foot of the bed than the top-also longer on one side-obvious quality control issue. Waiting for resolution to these issues

9-10-16 notified store mgr that 2nd replacement mattress has started to fail and is sinking in the middle

response from store mgr is to contact customer service.

DO NOT BUY ANYTHING FROM THESE SCAMMERS, WHEN THERE MOUTH IS MOVING THEY ARE LYING. THEY WILL SAY ANYTHING TO GET A SALE!!!!! THEY DO NOT STAND BEHIND THEIR PRODUCT LIKE THEY CLAIM, THEY PUSH YOU OFF TO SOME UNKNOWN CUSTOMER SERVICE *** AND WASH THEIR HANDS OF THE PROBLEM. THEY HAVE MY MONEY AND I HAVE A FAULTY SEALY MATTRESS AND BOX SPRINGS.

Reason of review: Warranty issue.

Monetary Loss: $847.

Preferred solution: Full refund.

Sleep Outfitters Cons: Way they handled selling defective product.

Location: Lexington, Kentucky

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Guest

They resell mattresses that's why they don't hold up

Guest

I'm going thru the same thing,

All I want is a full refund,

Paducah,Kentucky

Guest

I bought a island magic sealy mattress at the paducha,Kentucky mattress outfitters, on October 2016, on December 26th2016 it started swagging, I took them there mattress,( my time, gas, a use of my truck) to save the 50.00 fee

They replaced the Mattress, on February 28 2017 the second mattress swag in the middle, again we took the mattress to the store, again 3rd mattress in 6mos,? This is a total ripoff !!! I have never experienced anything like this,

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