Sleep Outfitters
Reviews and Complaints

I bought and just hade a Selay Mattress delivered that online Looked good and sounded great, not at all what I thought it would be. should have gone in a store I guess???

I will never make this mistake again.. hard as a rock and was told it is a pillow top with memory foam . not either of them.. very unhappy with myself and the end result ...

this is not at all what I thought I was Buying. I'm a Newly divorced man trying to get restarted guess I'm not good at trusting web sites and what they have to say .

This company is the worst company that I have ever worked with in my life time. The bed was uneven, too thick to be on a adjusting platform, doesn't adjust properly, and caused my husband to fall out of several times.

When trying to return the bed, they were rude, inconsiderate, and treated my like I was a child. To top it off, after trying to inform the company of the treatment I experienced, they refused to return my calls after several attempts. I finally received a call back from the Director of Customer Service, who told me that I was an adult and should have read all the fine print, regardless of what the bed had done to my family. So now, I will return a mattress and will be stuck with a mechanical bed frame at which cost me well over $1,000 and it will not work with the bed I want to purchase.

Wow, thanks Sleep Outfitters for a bed that causes harm and not will to treat me like a human. If considering purchasing from them, reconsider.

So went to Sleep Outfitters in Paducah, KY (by Wal-Mart)for a $1,199 mattress and they used Progressive Financial to do the lease of finance agreement. They said I would only have to pay the $1,199 and would be done.

I asked about term times and fees and they said there was none. That since it was automatically taken out and for such a low price it wouldn't have to worry about that. That they would automatically take the amount from my account and at the end of the $1,199 would stop. Well they didn't instead they drop the payments to their yearly plan where they will end up taking $2648.80 instead.

I call to question this and they just said "well that's only if you pay it off in 90 days, what does it matter you only have 10 more payments anyways." I asked why I never got a lease agreement and they say “we never mail anything we are all electronic.” I say it is illegal to charge that kind of interest they say “it’s not interest but lease notable rate of 2.0” so you will pay twice what its worth. They also say “I deal with angry people like this every day so I know why you’re mad.” Then tell me to talk to Outfitters if I have a problem with that. So this is there bad business practice and I will be stopping payment and looking into legal options. Still don’t think it is legal to do this without offering an agreement to read at time of agreement of when agreement is accepted.

When I called Sleep Outfitters they say it’s not their problem to talk to Progressive. I will never do business with Progressive or Sleep Outfitters again and everyone else would be wise to do the same.

I have a mattress I purchased only 15 months and and its sagging across the bed and of course in my spot The service guys came out to my home and inspected it and then looked the mattress over and found it was defected, then move onto the box spring, now once they looked at the box spring they ripped back the black covering under the bottom and I walked into my room after it was done and I was like OMG the mattress has never been touched since put in. I only sleep on my mattress 3 nights a week only because of my job keeps me away, however how in the world can this mattress sag and I weigh only 158lbs really in 15 months?

The service guys said the board that runs from head to foot is cracked now how could this happen? I only have one complaint other then the mattress issue, which I am very dissatisfied is that this company has the nerve to charge me $100.00 which they *** your mattress if you have any problems. What kind of company charges you for defects, really that you did not do? I am surely getting my full refund back and never going to purchase anything from this company again.

Running customers away by charging for the defected issues. When I purchased this mattress the company stated that they charge you $100.00 if they have to come out on defects I should of ran as fast as I can. they not only are making money from the sale but the defects as well. BS, in my opinion.

If anyone wants to purchase from this company be very aware you automatically get charged $100.00 for a defect mattress.

Run fast and go somewhere else. No other company charges you for defected items really, if they d steer away from that company to.